Effective Date: 25-Oct-2025
Last Updated: 25-Oct-2025
Appointify (“we”, “our”, or “us”) is a service developed by Proxima Soft to help businesses manage their appointments through Facebook Messenger using AI automation. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with Appointify.
1. Information We Collect
When you use Appointify through Facebook Messenger or other platforms, we may collect the following information:
- Facebook User ID and Name: To identify and communicate with you.
- Messages and Appointment Details: Information you provide while booking, rescheduling, or canceling appointments.
- Contact Information: Such as phone numbers or email addresses, if voluntarily shared for appointment confirmations.
- Page Interaction Data: Including timestamps, chat context, and preferences related to your appointments.
We do not collect sensitive personal data unless explicitly provided by you.
2. How We Use Your Information
We use the collected data to:
- Manage and confirm your appointments.
- Provide reminders, updates, or changes to your bookings.
- Improve the accuracy and performance of our AI system.
- Communicate with you for support and feedback purposes.
We do not sell or share your personal data with any third party for marketing purposes.
3. Data Storage and Security
Your data is securely stored and protected using standard encryption and access control measures.
We retain data only for as long as necessary to fulfill the purposes stated in this policy or as required by law.
4. Sharing of Information
We may share limited data only with:
- Facebook (Meta Platforms, Inc.), as required for Messenger integration.
- Proxima Soft authorized personnel, for system maintenance and support.
We do not share, rent, or sell user data to any third-party advertisers.
5. Your Rights
You have the right to:
- Request a copy of the information we hold about you.
- Request deletion of your personal data.
- Withdraw your consent at any time by stopping interaction with Appointify or messaging “STOP”.
To make any such requests, please contact us at info@proximasoft.net
6. Third-Party Services
Appointify uses Facebook Messenger’s API and follows all Meta Platform Policies.
Your use of Facebook services is also governed by Facebook’s Data Policy.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here with a new “Last Updated” date. Continued use of Appointify after updates means you accept the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Proxima Soft
Email: info@proximasoft.net
Website: https://proximasoft.net
Address: House # 04, Road # 08, Block # A, Section # 10, (Opposite to Mirpur Indoor Stadium), Mirpur, Dhaka, Bangladesh.